Literature on norms for Online Dispute Resolution -- Very general: fair-trial principle -- Norms for Alternative Dispute Resolution providers -- General legal requirements relating to online services -- Requirements specifically drafted for ODR providers -- Principles and theory of negotiation – Using bargaining and game theory to provide negotiation decision support -- Negotiation and risk management -- Interest, justice and power-based negotiation -- Developing negotiation decision support systems that promote constructive relationships following disputes -- Negotiation planning - developing decision support systems that help avoid rather than settle disputes -- Examples of negotiation decision support -- Basic technology: synchronous and asynchronous -- The major Online Dispute Resolution providers -- The fourth party - the technology -- The fifth party - the provider of the information technology -- The nature of the technology used -- When the third, fourth and fifth parties coincide -- Matching technology with the process -- Intelligent decision support -- Template-based negotiation support systems -- Negotiation support systems based upon bargaining and game theory -- Artificial intelligence and negotiation support systems -- Extending interest-based bargaining -- The BEST-project: BATNA establishment using semantic web technology – InterNeg/INSPIRE – GearBi -- Plea-bargaining -- The three-step model -- BATNA establishment -- Rational communication -- Game theoretic decision support -- The integrated system -- Principles of fair negotiation

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