Concepts of logistics and distribution. Introduction to logistics and distribution -- Integrated logistics and the supply chain -- Customer service and logistics -- Channels of distribution -- Key issues and challenges for logistics -- Planning for logistics. Planning framework for logistics -- Logistics processes -- Supply chain segmentation -- Logistics network planning -- Logistics management and organization -- Manufacturing and materials management -- Procurement and inventory decisions. Basic inventory planning and management -- Inventory and the supply chain -- Purchasing and supply -- Warehousing and storage. Principles of warehousing -- Storage and handling systems (palletized) -- Storage and handling systems (non-palletized) -- Order picking and replenishment -- Receiving and dispatch -- Warehouse design -- Warehouse management and information -- Freight transport. International logistics: modal choice -- Maritime transport -- Air transport -- Rail and intermodal transport -- Road freight transport: vehicle selection -- Road freight transport: vehicle costing -- Road freight transport: planning and resourcing -- Operational management. Cost and performance monitoring -- Benchmarking -- Information and communication technology in the supply chain -- Outsourcing: services and decision criteria -- Outsourcing: the selection process -- Outsourcing management -- Security and safety in distribution -- Logistics and the environment

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