I. Basic concepts and theories : Policy-based service composition and recommendation / Judith E. Y. Rossebø -- Transactional properties of complex web services / Junhu Wang -- Demand driven web services / John Yearwood -- II. Intelligent technologies : Dynamic maintenance of service orchestrations / Valerie Issarny -- Modeling and describing an ontological knowledge framework for integrated public service delivery / Patrick van Bommel -- An ontological structure for semantic retrieval based on description logics / Wei Wang -- A framework on data mining on uncertain data with related research issues in service industry / Edward Hung -- III. Applications and case studies : Business transformation workbench: a practitioner's tool for business transformation / Carl Nordman -- Specification of context for management of service-oriented systems with ws-policy4masc / Qinghua Lu -- A case study on service oriented enterprise interoperability in automobile supply chain / Yuqing Sun -- Car navigation system using genetic algorithm processor / Masaya Yoshikawa -- Process-oriented information modeling and exchange paradigm for the support of complex after sales services with mobile technologies: a case study in the German machine and plant construction industry / Michael Schlicker -- Online-oriented service quality of multichannel retailing / Rolf, T. Wigand -- Business models for insurance of business web services / Qing Li

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