Crisis communications today -- Crisis communications theory -- Communications to prevent crisis -- Communications when the crisis strikes -- Social media and crisis communications -- Rumors and Cybercrises -- "Textbook" crises -- Culture crises: foreign and domestic -- Environmental crisis -- Natural disasters -- Transportation crises -- Product failure and product tampering -- Death and injury -- Individuals in crises -- The crisis communications plan

1. Public relations -- Management -- Case studies
2. Crisis management -- Case studies
3. Advertising -- Case studies