The advantages of emotionally intelligent training -- Using emotional intelligence in the needs analysis process -- Emotional intelligence in training design -- It’s show time: the emotionally intelligent trainer in action -- Emotional intelligence and the measurement process -- How to develop your emotional intelligence as a trainer -- Best practices from the best trainers -- Leadership practices: a framework for success -- Enhancing key dimensions of your emotional intelligence -- Here’s your checklist for application! -- A self assessment on emotional intelligence -- Now what? The path forward

1. Management -- Psychological aspects
2. Leadership -- Psychological aspects
3. Emotional intelligence
4. Customer services -- Psychological aspects