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AuthorCaldwell, Sheri
TitleUsing your emotional intelligence to develop others / Sheri Caldwell and Linda Gravett
Imprint New York : Palgrave Macmillan, 2009
Descript xii, 175 p. : ill. ; 25 cm

CONTENT

The advantages of emotionally intelligent training -- Using emotional intelligence in the needs analysis process -- Emotional intelligence in training design -- It’s show time: the emotionally intelligent trainer in action -- Emotional intelligence and the measurement process -- How to develop your emotional intelligence as a trainer -- Best practices from the best trainers -- Leadership practices: a framework for success -- Enhancing key dimensions of your emotional intelligence -- Here’s your checklist for application! -- A self assessment on emotional intelligence -- Now what? The path forward


Management -- Psychological aspects Leadership -- Psychological aspects Emotional intelligence Customer services -- Psychological aspects

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