Author | Ehrlich, Betsi Harris |
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Title | Transactional Six Sigma and Lean Servicing [electronic resource] : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich |
Imprint | Boca Raton : St. Lucie Press, c2002 |
Connect to | http://marc.crcnetbase.com/isbn/9781420000337 |
Descript | 271 p. : ill |