AuthorEhrlich, Betsi Harris
TitleTransactional Six Sigma and Lean Servicing [electronic resource] : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
Imprint Boca Raton : St. Lucie Press, c2002
Connect tohttp://marc.crcnetbase.com/isbn/9781420000337
Descript 271 p. : ill

SUBJECT

  1. Service industries -- Management
  2. Total quality management
  3. Six Sigma (Quality control standard)
  4. Electronic books.