AuthorEhrlich, Betsi Harris
TitleTransactional Six Sigma and Lean Servicing [electronic resource] : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
Imprint Boca Raton : St. Lucie Press, c2002
Connect tohttp://marc.crcnetbase.com/isbn/9781420000337
Descript 271 p. : ill

Service industries -- Management Total quality management Six Sigma (Quality control standard) Electronic books.