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AuthorEhrlich, Betsi Harris
TitleTransactional Six Sigma and Lean Servicing [electronic resource] : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
Imprint Boca Raton : St. Lucie Press, c2002
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Descript 271 p. : ill

Service industries -- Management Total quality management Six Sigma (Quality control standard) Electronic books.


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