Transactional Six Sigma and Lean Servicing [electronic resource] : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich

Author	Ehrlich, Betsi Harris
Title	Transactional Six Sigma and Lean Servicing [electronic resource] : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
Imprint	Boca Raton : St. Lucie Press, c2002
Connect to	http://marc.crcnetbase.com/isbn/9781420000337
Descript	271 p. : ill

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