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AuthorJohnson, William C. (William Charles), 1954-
TitleSuperior customer value in the new economy [electronic resource] : concepts and cases / William C. Johnson and Art Weinstein
Imprint Boca Raton, FL : CRC Press, 2004
Edition 2nd ed
Connect to
Descript xix, 434 p. : ill

Customer services -- Management Consumer satisfaction Electronic books.


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