Author | Mauch, Peter D., 1954- |
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Title | Quality management [electronic resource] : theory and application / Peter D. Mauch |
Imprint | Boca Raton, Fla. : CRC Press, 2009 |
Connect to | http://marc.crcnetbase.com/isbn/9781439813812 |
Descript | 171 p |
Organizing for quality -- Planning for quality