The need for reliability tools in healthcare -- Creating the management support for a proactive environment to succeed -- Failure classification -- Failure modes and effects analysis (FMEA) -- Opportunity analysis (OA) -- Understanding why things go wrong : root cause analysis (RCA) overview -- Preserve event data -- Ordering the analysis team -- Analyzing the data : introducing the logic tree -- Communicate findings and recommendations -- Tracking for bottom line results -- Automating proactive analyses: the utilization of the PROACTª suite software solution (version 3.0) -- Case histories

1. Medical errors -- Prevention
2. Medical care -- Quality control
3. Health facilities -- Quality control
4. Electronic books.