AuthorCrandall, Richard E., 1930-
TitleNew methods of competing in the global marketplace [electronic resource] : critical success factors from service and manufacturing / Richard E. Crandall and William Crandall
Imprint Boca Raton : Auerbach Publications, c2008
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Descript 456 p


The vanishing manufacturing service boundary -- Critical success factors and strategic planning -- The ITO model -- The role of management programs in continuous improvement -- How manufacturing techniques are being adapted to service operations -- How service techniques are being extended to manufacturing -- The role of technology in continuous improvement -- The role of infrastructure in continuous improvement -- Understanding organizational culture - the elusive key to change -- Integrated supply chains - from dream to reality -- The role of services to complement the supply chain -- The future of improvement programs

Management Manufacturing industries -- Management Service industries -- Management Electronic books.