The vanishing manufacturing service boundary -- Critical success factors and strategic planning -- The ITO model -- The role of management programs in continuous improvement -- How manufacturing techniques are being adapted to service operations -- How service techniques are being extended to manufacturing -- The role of technology in continuous improvement -- The role of infrastructure in continuous improvement -- Understanding organizational culture - the elusive key to change -- Integrated supply chains - from dream to reality -- The role of services to complement the supply chain -- The future of improvement programs

1. Management
2. Manufacturing industries -- Management
3. Service industries -- Management
4. Electronic books.