Part I: Basic concepts -- American Psychiatric Association -- Characteristics of effective hostage/crisis negotiators -- Cross-trained versus cross-qualified -- Non-law enforcement negotiators -- One on one just isn't right -- Stress and the hostage/crisis negotiator -- Part II: Dealing with the other victim -- Negotiating with normal people -- Negotiating with the adolescent hostage taker -- Negotiating with the inadequate personality -- The antisocial personality disorder (it's all about me!) hostage-taker -- Negotiating with the paranoid schizophrenic hostage-taker -- The bipolar (I'm focused and flying high!) hostage-taker -- The suicidal hostage-holder -- Police-assisted suicide -- Crisis negotiations in the correctional setting -- Negotiating with the extremist -- Part III: Crisis resolution indicators -- Indicators of subject surrender -- Indicators of volatile negotiations -- Part IV: Group dynamics -- Group think -- Creative criteria for constructive deviation from crisis negotiation guidelines -- Part V: Hostage issues -- Phases of a hostage crisis -- The Stockholm syndrome -- What do you say to a hostage?

1. Hostage negotiations -- Psychological aspects
2. Electronic books.