1. Introduction to the PROACT root cause analysis (RCA) work process -- 2. Introduction to the field of Root Cause Analysis -- 3. Creating the environment for RCA to succeed : the reliability performance process (TRPP) -- 4. Failure classification -- 5. Opportunity analysis : "the manual approach" -- 6. Asset performance management systems (APMS) : automating the opportunity analysis process -- 7. The PROACTช RCA methodology -- 8. Ordering the analysis team -- 9. Analyzing the data : introducing the PROACT logic tree -- 10. Communicating findings and recommendations -- 11. Tracking for bottom-line results -- 12. Automating root cause analysis : the utilization of the PROACT enterprise version 3.0+ -- 13. Case histories

1. Quality control -- Data processing
2. Industrial accidents -- Investigation
3. Critical incident technique
4. Electronic books.