Challenges to security management in companies with global and high-risk operations -- Travel tracking and intelligence issues : it's 3:00 a.m.,-do you know where you expats are? -- Risk assessment methodologies : the 5:00 p.m. Friday telephone call-"We've got a project kicking off Monday in Colombia" -- Protecting people who don't believe they need to be protected : I would prefer to go "low profile" -- Security, crisis management, and evacuation planning : the 2:00 a.m. Friday telephone call-"The missiles are flying all around us!" -- Crisis management do's and don'ts-pushing the crisis button -- Protecting people and assets around the world : from green acres to the green zone -- Pre-deployment and security awareness training : "Tell me everything I need to know about this country in about 15 minutes" -- Establishing and maintaining contact and coordination with local, regional and international authorities : "We need a favor, we have people in your country that we need evacuated-now!" -- Benchmarking international crisis and security management : "Give me one good reason why our company needs to do this" -- Maximizing your security and crisis management efficiency-how to be all things to all people, and keeping it real