AuthorFurterer, Sandra L
TitleLean Six sigma in service [electronic resource] : applications and case studies / Sandra L. Furterer
Imprint Boca Raton : Taylor/Francis Group, 2009
Connect tohttp://marc.crcnetbase.com/isbn/9781420079104
Descript xiv, 468 p. : ill

Process control Six sigma (Quality control standard) Quality control -- Statistical methods Electronic books.