AuthorMartin, James W. (James William), 1952-
TitleLean six sigma for the office [electronic resource] / James William Martin
Imprint Boca Raton : CRC Press, c2009
Connect tohttp://marc.crcnetbase.com/isbn/9781420068801
Descript xxii, 339 p. : ill

Total quality management Six sigma (Quality control standard) Office management Service industries -- Quality control Electronic books.