AuthorMartin, James W. (James William), 1952-
TitleLean six sigma for the office [electronic resource] / James William Martin
Imprint Boca Raton : CRC Press, c2009
Connect tohttp://marc.crcnetbase.com/isbn/9781420068801
Descript xxii, 339 p. : ill

SUBJECT

  1. Total quality management
  2. Six sigma (Quality control standard)
  3. Office management
  4. Service industries -- Quality control
  5. Electronic books.