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AuthorMilakovich, Michael E
TitleImproving service quality in the global economy [electronic resource] : achieving high performance in public and private sectors / Michael E. Milakovich
Imprint Boca Raton, FL : Auerbach Publications, 2006
Edition 2nd ed
Connect to
Descript xix , 406 p. : ill

Industrial management Service industries -- Management Quality control Electronic books.


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