Annual Member
| Author | Milakovich, Michael E |
|---|---|
| Title | Improving service quality in the global economy [electronic resource] : achieving high performance in public and private sectors / Michael E. Milakovich |
| Imprint | Boca Raton, FL : Auerbach Publications, 2006 |
| Edition | 2nd ed |
| Connect to | http://marc.crcnetbase.com/isbn/9781420031133 |
| Descript | xix , 406 p. : ill |
