Service led design : planning the new HR function / Jane Saunders and Ian Hunter
Imprint
Farnham, England : Gower, 2009
Descript
ix, 80 p. : ill., maps
CONTENT
Commercializing HR -- Establishing your HR service vision -- Specifying the service : what will HR deliver? -- The building blocks : the service delivery model -- Adapting the model -- New HR - new line management? -- Sizing the operation and building the business case -- Managing the service