Introduction: Challenges of social work ; Direct practice ; Overview of the helping process ; Operationalizing the cardinal social work values -- Building blocks of communication : communicating with empathy and authenticity --Verbal following exploring and focusing skills -- Eliminating counterproductive communication patterns -- Assessment: exploring and understanding problems and strengths -- Assessment: intrapersonal, interpersonal, and environmental factors -- Assessing family functioning in diverse family and cultural contexts -- Forming and assessing social work groups -- Developing goals and formulating a contract -- Planning and implementing change-Oriented strategies -- Developing resources, organizaing planning, and advocacy as intervention strategies -- Enhancing family relationships -- Intervening in Social work groups -- Additive empathy, interpretation, and confrontation -- Managing barriers to change

1. Social service