Author | Kozak, M. (Metin), 1968- |
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Title | Destination benchmarking [electronic resource] : concepts, practices and operations / Metin Kozak |
Imprint | Wallingford, UK ; Cambridge, MA : CABI Pub., c2004 |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=105376 |
Descript | xvii, 216 p. : ill. ; 25 cm |