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TitleConsumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor
Imprint San Francisco : Jossey-Bass, c2004
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Descript xxxiv, 892 p. : ill. ; 25 cm

Health planning -- Citizen participation Patient satisfaction -- Evaluation Consumer satisfaction Medical care -- Evaluation Medical economics Consumer protection Consumer Participation Delivery of Health Care -- economics Delivery of Health Care -- organization & administration Health Care Costs Insurance Health Electronic books.


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