Consumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor

Title	Consumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor
Imprint	San Francisco : Jossey-Bass, c2004
Connect to	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=107289
Descript	xxxiv, 892 p. : ill. ; 25 cm

Health planning -- Citizen participation Patient satisfaction -- Evaluation Consumer satisfaction Medical care -- Evaluation Medical economics Consumer protection Consumer Participation Delivery of Health Care -- economics Delivery of Health Care -- organization & administration Health Care Costs Insurance Health Electronic books.