Author | Hale, Judith A |
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Title | Performance-based management [electronic resource] : what every manager should do to get results / Judith Hale |
Imprint | San Francisco : Pfeiffer, c2004 |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=100893 |
Descript | xiv, 218 p. : ill. 1 CD-ROM (4 3/4 in.) |
How leaders set the direction -- How to provide direction -- How to set expectations -- How to identify behaviors that lead to performance -- How to use orientations and training effectively -- How to use job aids to support performance -- How to make giving feedback less painful -- How to recognize and reward performance