Introduction / Joseph S. Nye, Jr. and John D. Donahue -- pt. 1. Diagnosis: what's wrong with public service today? Public leaders: riding a new tiger / David Gergen and Barbara Kellerman -- Wage structures and the sorting of workers into the public sector /George J. Borjas -- In-and-outers: up or down? / John D. Donahue -- Is there still a public service ethos? Work values, experience, and job satisfaction among government workers / Pippa Norris -- The good, the bad, and the unavoidable: improving the public service in poor countries / Merilee S. Grindle -- pt. 2. Desiderata: what should the future look like? The people factor: human resources reform in government / Linda J. Bilmes and Jeffrey R. Neal -- Public servants for twenty-first century government / Elaine Ciulla Kamarck -- Local problem solving: empowerment as a path to job satisfaction / Stephen Goldsmith -- Moral competence in the practice of democratic governance / Kenneth Winston -- pt. 3. Prescriptions: how do we get from here to there? Creating leadership capacity for the twenty-first century: not another technical fix / Robert D. Behn -- Education for public service in the history of the United States / Alexander Keyssar and Ernest R. May -- Does performance pay perform? Conditions for success in the public sector / Iris Bohnet and Susan C. Eaton -- Government personnel policy in comparative perspective / Derek Bok