| Author | Super, Carol |
|---|---|
| Title | Selling (without selling) [electronic resource] : 4 1/2 steps to success / Carol Super with Ronald D. Gold |
| Imprint | New York : American Management Association, c2004 |
| Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=100161 |
| Descript | xiv, 177 p. : ill |
Attitude -- Rapport -- Steps 3 through 4 1/2: the process, inquiry, presentation and the close -- Prospecting and points to ponder
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