The business context. Introduction. Business planning frameworks and IDCM. Characteristics of enterprise document environments. Characteristics of IDCM systems -- Business systems interfaces and IDCM opportunities -- Preliminaries. Project life-cycle planning and methodologies. Policy framework for IDCM. Feasibility study. Building the business case -- Requirements analysis and definition. Requirements analysis and definition framework. User requirements. Functional requirements : digital office documents. Functional requirements : email management. Functional requirements : physical office documents. Functional requirements : document imaging and recognition technologies. Functional requirements : workflow. Functional requirements : engineering and technical drawings. Functional requirements : web content management. Non-functional and domain requirements -- Package selection and implementation strategies. Package selection. Implementation strategies. Conclusion -- Appendices