Preface / Anne-Marie Armstrong -- Concern matrix : analyzing learners' needs / James A. Pershing, Hee Kap Lee -- Responding to the learner : instructional design of custom-built e-learning / Neil Carrick -- Application of an instructional design model for industry training : from theory to practice / Elizabeth Hanlis -- Cultural wisdom and hindsight : instructional design and delivery on the run / Jillian Rickertt -- Combining technology theory and practice : a Finnish experience / John Lew Cox, Terry R. Armstrong -- Applying contextual design to educational software development / Mark Notess -- What you see is all that you get! : a practical guide to incorporating cognitive strategies into the design of electronic instruction / Anne-Marie Armstrong -- KABISA : evaluation of an open learning environment / Geraldine Clarebout ... [et al.] -- Guerilla evaluation : adapting to the terrain and situation / Tad Waddington, Bruce Aaron, Rachael Sheldrick -- Standards for online courses : can we do it? yes we can! / Noel Estabrook, Peter Arashiro -- Designing and reusing learning objects to streamline WBI development / Pam T. Northrup, Karen L. Rasmussen, David B. Dawson -- Integrating ICT in universities : some actual problems and suggestions / Vassilios Dagdilelis -- Integrated training requires integrated design and business models / Arthur B. Jeffery, Mary F. Bratton-Jeffery