AuthorBeckford, John, 1958-
TitleQuality [electronic resource] / John Beckford
Imprint London ; New York : Routledge, 2002
Edition 2nd ed
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=97010
Descript xxii, 328 p. : ill

SUBJECT

  1. Total quality management -- Case studies
  2. Service industries -- Management -- Case studies
  3. Manufacturing industries -- Management -- Case studies
  4. Electronic books.