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Author
Beckford, John, 1958-
Title
Quality [electronic resource] / John Beckford
Imprint
London ; New York : Routledge, 2002
Edition
2nd ed
Connect to
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=97010
Descript
xxii, 328 p. : ill
Total quality management -- Case studies
Service industries -- Management -- Case studies
Manufacturing industries -- Management -- Case studies
Electronic books.
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