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AuthorBeckford, John, 1958-
TitleQuality [electronic resource] / John Beckford
Imprint London ; New York : Routledge, 2002
Edition 2nd ed
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=97010
Descript xxii, 328 p. : ill

Total quality management -- Case studies Service industries -- Management -- Case studies Manufacturing industries -- Management -- Case studies Electronic books.



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