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TitleManaging and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]
Imprint New York : McGraw-Hill, c2003
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=86826
Descript xvii, 297 p. : ill

Call centers -- Personnel management Customer services -- Management Employee motivation Electronic books.



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