Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]

Title	Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]
Imprint	New York : McGraw-Hill, c2003
Connect to	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=86826
Descript	xvii, 297 p. : ill

Call centers -- Personnel management Customer services -- Management Employee motivation Electronic books.

Location

Office of Academic Resources, Chulalongkorn University, Phayathai Rd. Pathumwan Bangkok 10330 Thailand

Tel. 0-2218-2929,
0-2218-2927 (Library Service)
0-2218-2903 (Administrative Division)
Fax. 0-2215-3617, 0-2218-2907

About Us

Social Network