AuthorLarson, Alan
TitleDemystifying six sigma [electronic resource] : a company-wide approach to continuous improvement / Alan Larson
Imprint New York : AMACOM, c2003
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=86795
Descript xiii, 191 p. : ill

SUBJECT

  1. Total quality management
  2. Six sigma (Quality control standard)
  3. Customer services -- Quality control
  4. Electronic books.