Author | Gittell, Jody Hoffer |
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Title | The Southwest Airlines way [electronic resource] : using the power of relationships to achieve high performance / Jody Hoffer Gittell |
Imprint | New York : McGraw-Hill, c2003 |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=90264 |
Descript | xv, 287 p. : ill |