Author | Turner, Marcia Layton |
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Title | Kmart's ten deadly sins [electronic resource] : how incompetence tainted an American icon / Marcia Layton Turner |
Imprint | Hoboken, N.J. : J. Wiley & Sons, c2003 |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=91848 |
Descript | xiv, 256 p |
Brand mismanagement -- Lack of customer knowledge -- Underestimating Wal-Mart -- Lousy locations -- Ignoring store appearance -- Technology aversion -- Supply chain disconnect -- Lack of focus -- Strategy du jour -- Repeating the same mistakes -- Conclusion--can its sins be forgiven?