Seventy years of customer demand for improvement -- The international demand for improvement -- The three UK best practice standards and their six goals -- The virtual firm -- Motivating and leading radical improvement -- Becoming a best practice client -- Integrating the design and construction team -- Ensuring the delight of the end users -- Selecting the independent experts -- The benefits of best practice and the risk of ignoring change -- Further reading

1. Construction industry -- Management
2. Construction industry -- Quality control
3. Electronic books.