AuthorZemke, Ron
TitleService magic [electronic resource] : the art of amazing your customers / Ron Zemke and Chip Bell
Imprint [Chicago] : Dearborn Trade Pub., c2003
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=91085
Descript xiii, 248 p. : ill

SUBJECT

  1. Customer services -- United States
  2. Consumer satisfaction -- United States
  3. Customer loyalty -- United States
  4. Service industries -- Customer services -- United States
  5. Electronic books.