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AuthorZemke, Ron
TitleService magic [electronic resource] : the art of amazing your customers / Ron Zemke and Chip Bell
Imprint [Chicago] : Dearborn Trade Pub., c2003
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=91085
Descript xiii, 248 p. : ill

Customer services -- United States Consumer satisfaction -- United States Customer loyalty -- United States Service industries -- Customer services -- United States Electronic books.



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