Annual Member
| Author | Zemke, Ron |
|---|---|
| Title | Service magic [electronic resource] : the art of amazing your customers / Ron Zemke and Chip Bell |
| Imprint | [Chicago] : Dearborn Trade Pub., c2003 |
| Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=91085 |
| Descript | xiii, 248 p. : ill |
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