Annual Member
| Author | Solomon, Robert |
|---|---|
| Title | The art of client service [electronic resource] / Robert Solomon |
| Imprint | Chicago : Dearborn Trade, c2003 |
| Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=91086 |
| Descript | xvi, 168 p. : ill |
