Office of Academic Resources
Chulalongkorn University
Chulalongkorn University

Home / Help

AuthorGustafsson, Anders, 1964 May 3-
TitleCompeting in a service economy [electronic resource] : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson
Imprint San Francisco : Jossey-Bass, c2003
Edition 1st ed
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=86022
Descript xv, 190 p. : ill

CONTENT

Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way


Customer services -- Management Service industries -- Technological innovations -- Management Competition Electronic books.



Location



Office of Academic Resources, Chulalongkorn University, Phayathai Rd. Pathumwan Bangkok 10330 Thailand

Contact Us

Tel. 0-2218-2929,
0-2218-2927 (Library Service)
0-2218-2903 (Administrative Division)
Fax. 0-2215-3617, 0-2218-2907

Social Network

  line

facebook   instragram