Author | Brinkman, Rick |
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Title | Dealing with difficult people [electronic resource] : 24 lessons for bringing out the best in everyone / Rick Brinkman, Rick Kirschner |
Imprint | New York : McGraw-Hill, c2003 |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=85591 |
Descript | ix, 48 p |