| Author | Cleland, Jane K |
|---|---|
| Title | Business writing for results [electronic resource] : how to create a sense of urgency and increase response to all of your business communications / Jane K. Cleland |
| Imprint | New York : McGraw-Hill, c2003 |
| Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=85593 |
| Descript | xii, 212 p. : ill. ; 23 cm |