Ontology frames for IT courseware representation -- Conceptual confusions in knowledge management and knowledge management systems : clarifications for better KMS development -- A framework to study knowledge transfer during information systems development (ISD) process -- Knowledge management systems acceptance -- What difference does it make : measuring returns of knowledge management -- Technology and knowledge management : is technology just an enabler or does it also add value? -- Knowledge management : the missing element in business continuity planning -- Rewards : do they encourage tacit knowledge sharing in management consulting firms? Case studies approach -- An exploratory analysis of information and knowledge management enablers in business contexts -- The value of trust in knowledge sharing -- A survey of Internet support for knowledge management/organizational memory systems -- On the design of knowledge management system for R & D organization : integration of process management and contents management -- Developing business aligned knowledge management strategy -- Some implementation challenges of knowledge management systems : a CRM case study -- Strategic knowledge sharing for improved public service delivery : managing an innovative culture for effective partnership -- The process of converting consultants' tacit knowledge to organisational explicit knowledge : case studies in management consulting firms -- Communicated knowledge in electronically enabled business interactions -- The readiness of IDSC to adopt knowledge management -- Knowledge reuse in an application service provider -- The use of action research in the improvement of communication in a community of practice : the MOISIG case