The world of cross-functional teams -- The competitive advantages of cross-functional teams -- Overcoming barriers and obstacles to teamwork -- Leading cross-functional teams : it's a tough job! -- Empowering teams to do the job -- Setting goals for shared commitments -- Building bridges outside the team -- Appraising teamwork and team members -- Team pay for team play -- Learning as a team event -- Team size : small is beautiful -- The team working together -- Management's role in building a team-based organization -- Jump-starting the change to cross-functional teams