Annual Member
| Title | Performance Research Associates' Delivering knock your socks off service [electronic resource] |
|---|---|
| Imprint | New York : American Management Association, c2003 |
| Edition | 3rd ed. revisions / by Ron Zemke |
| Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=80850 |
| Descript | viii, 184 p. : ill. ; 23 cm |
