Title | Performance Research Associates' Delivering knock your socks off service [electronic resource] |
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Imprint | New York : American Management Association, c2003 |
Edition | 3rd ed. revisions / by Ron Zemke |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=80850 |
Descript | viii, 184 p. : ill. ; 23 cm |