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TitlePerformance Research Associates' Delivering knock your socks off service [electronic resource]
Imprint New York : American Management Association, c2003
Edition 3rd ed. revisions / by Ron Zemke
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=80850
Descript viii, 184 p. : ill. ; 23 cm

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