Annual Member
| Author | McKean, John, 1956- |
|---|---|
| Title | Customers are people- [electronic resource] : the human touch / John McKean |
| Imprint | Chichester : Wiley, 2003, c2002 |
| Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=81185 |
| Descript | x, 313 p. : ill. ; 24 cm |
