Author | McKean, John, 1956- |
---|---|
Title | Customers are people- [electronic resource] : the human touch / John McKean |
Imprint | Chichester : Wiley, 2003, c2002 |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=81185 |
Descript | x, 313 p. : ill. ; 24 cm |