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AuthorMcKean, John, 1956-
TitleCustomers are people- [electronic resource] : the human touch / John McKean
Imprint Chichester : Wiley, 2003, c2002
Connect tohttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=81185
Descript x, 313 p. : ill. ; 24 cm

Customer relations Relationship marketing Electronic books.



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