Author | Santana-Ormeไno, Martin |
---|---|
Title | The QUIPUDATA case [electronic resource] : implementing a quality initiative in an IT organization / Martin Santana-Ormeไno ... [et al.] |
Imprint | Hershey, PA : Idea Group Pub., c2003 |
Connect to | http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=73781 |
Descript | [504]-520 p. : ill |