What managers and organisations do : Introduction to management and organisational behaviour -- Managers and organisations -- Organisational strategy, planning and continuous improvement -- The individual : managing people : Understanding perception, learning and personality -- Motivation principles at work -- Motivation methods and applications -- Self-management at work : managing careers and stress -- Groups and teams : managing behaviour between people : Communicating for understanding and results -- Creating productive interpersonal relationships -- Building groups into teams -- Conflict management and negotiation -- The role of the manager : leadership practices : Ethical problem-solving and decision-making -- Power and politics -- Leadership -- Developing the organisation : Organisational structure and design -- Creating and changing organisational culture -- Organisational change, development and innovation

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