Welcome to the world of outsourcing -- Recent surveys about outsourcing that affect your business decisions -- Measuring the risks and rewards -- Determining what to outsource -- Critical success factors in vendor selection -- Transition blueprint -- Building your team -- New skills needed -- Critical success factors for managers -- Outsourcing hurdles and how to overcome them -- Dealing with cultural and language barriers -- Balancing the needs -- Exit management -- Success factors for outsourcing -- Resources for success

1. Contracting out
2. Contracting out -- Management