Part 1: Context for deciding what to do -- The ecosystem perspective and the use of knowledge -- Problem solving: a process for social work practice -- Client-worker partnership -- Authority for social work practice -- Ethical practice -- Relationship in social work practice -- Part 2: Tools for deciding what to do -- Engaging potential clients -- Communicating across cultures -- Assessment -- The service agreement -- Part 3: Tools for doing the decided -- Intervention methods to mobilize client power -- Case management and formal social support -- Mobilizing informal social support -- Building helping communities -- Teamwork for social work practice -- Evaluating practice -- Endings in social work -- Part 4: Additional readings

1. Social service
2. Social case work
3. Social service -- United States
4. Social case work -- United States