TitleTourism SMEs, service quality and destination competitiveness / edited by Eleri Jones and Claire Haven-Tang
Imprint Wallingford, Oxfordshire : CABI Pub., c2005
Descript xxv, 366 p. : ill. ; 25 cm

CONTENT

Tourism SMEs, service quality and destination competitiveness -- Integrated tourism in Europe's rural destinations: Competition or cooperation? -- The peripherality, tourism and competitiveness mix: Contradictory or confirmed? -- Policy options for the development of an indigenous tourism SME sector in Kenya -- Quality issues for the family business -- Capability-based growth: The case of UK tourism SMEs -- Producing hospitality, consuming lifestyles: Lifestyle entrepreneurship in urban Scotland -- Modelling the integration of information and communication technologies in small and medium hospitality enterprises -- Business goals in the small-scale accommodation sector in New Zealand -- The future of the tourism and hospitality workforce begins at home -- HRM behaviour and economic performance: small versus large enterprises -- Insights into skill shortages and skill gaps in tourism: a study n Greater Manchester -- A typology of approaches towards training in the South-east Wales hospitality industry -- The utilization of human resources in tourism SMEs: A comparison between Mexico and Central Florida -- Investment support for tourism SMEs: A review of theory and practice -- Business confidence in Wales: the Wales Tourism Business Monitor -- The role of a National Tourism Organisation in developing a National Tourism Quality Scheme: The case of Hungary -- Leadership and coordination: A strategy to achieve professionalism in the Welsh tourism industry -- Identifying and exploiting potentially lucrative niche markets: The case of planned impulse travellers in Hong Kong -- Small and medium-sized Libyan tourism enterprises and the National Tourism Development Plan for Libya -- 'A virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a cross-cultural promotional tool for tourism -- The heterodoxy of tourism SMEs


Tourism -- Economic aspects Small business

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