AuthorEvans, James R., 1950-
TitleTotal quality : management, organization, and strategy / James R. Evans
Imprint Mason, Ohio : Thomson/South-Western, 2005
Edition 4th ed.
Descript xii, 467 p. : ill. ; 24 cm


Introduction to total quality in organizations -- Frameworks for organizational quality -- Total quality, competitive advantage, and strategic management -- Quality in customer-supplier relationships -- Designing organizations for quality -- Designing, controlling, and improving organizational processes -- Tools and techniques for total quality -- Quality teamwork -- Empowerment and motivation -- Quality leadership -- TQ and organizational change

Total quality management

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