Author | Evans, James R., 1950- |
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Title | Total quality : management, organization, and strategy / James R. Evans |
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Imprint |
Mason, Ohio : Thomson/South-Western, 2005 |
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Edition |
4th ed. |
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Descript |
xii, 467 p. : ill. ; 24 cm |
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CONTENT
Introduction to total quality in organizations -- Frameworks for organizational quality -- Total quality, competitive advantage, and strategic management -- Quality in customer-supplier relationships -- Designing organizations for quality -- Designing, controlling, and improving organizational processes -- Tools and techniques for total quality -- Quality teamwork -- Empowerment and motivation -- Quality leadership -- TQ and organizational change
SUBJECT
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Total quality management
LOCATION | CALL# | STATUS |
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Central Library (4th Floor) | 658.4013 E92T |
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