Part 1: Beyond E-Training -- Myths and warning signs -- Learning, E-Learning, and the smart enterprise -- Part 2: Beyond the classroom -- Building a learning and performance architecture -- Knowledge management in action -- Learning through onine collaboration -- Learning and performance in the context of work -- True telecom's story -- Part 3: Beyond learning -- Making the change happen, and making it stick -- Championing learning -- From E-Learning to learning to performance

1. Web-based instruction
2. Organizational learning
3. Computer-assisted instruction
4. Internet in education