AuthorFulton-Calkins, Patsy
TitleProcedures & theory for administrative professionals / Patsy Fulton-Calkins, Karin M. Stultz
Imprint Mason, Ohio : Thomson/South-Western, 2004
Edition 5th ed
Descript xi, 556 p. : ill. (some col.) + 1 CD-ROM (4 3/4 in.)

CONTENT

Part 1: Today and tomorrow's workplace -- The workplace - constantly changing -- Anger, stress, and time management -- Ethical theories and behaviors -- Workplace team and environment -- Part 2: Effective communication -- Effective verbal and nonverbal communication -- Written communications -- Presentation skills -- Telecommunications - technology and etiquette -- Workplace mail -- Part 3: Techonology -- Computer hardware -- Computer software -- Reprographics -- Telework -- Part 4: Records and financial management -- Filing rules and procedures -- Records technology -- Financial analyses - organizational and personal -- Part 5: Meetings and travel -- Effective meetings and conferences -- Travel arrangements -- Part 6: Career advancement -- Job search and advancement -- Leadership theories and behaviors


Office practice Secretaries

LOCATIONCALL#STATUS
Sasin Library651 F974P 2004CHECK SHELVES
Sasin Library651 F974P 2004CHECK SHELVES