Hospitality industry and you -- Forces affecting growth and change in the hospitality industry -- Restaurant business -- Restaurant operations -- Restaurant industry organization: Chain, independent, or franchise -- Competitive forces in food service -- Issues facing food service -- On-site food service -- Lodging: Meeting guest needs -- Hotel and lodging operations -- Forces shaping the hotel business -- Competition in the lodging business -- Tourims: Front and center -- Destinations: Tourism generators -- Management: A new way of thinking -- Planning in hospitality management -- Organizing in hospitality management -- Staffing: Human-resources management in hospitality management -- Control in hospitality management -- Leadership and directing in hospitality management -- Role of service in the hospitality industry

1. Hospitality industry -- Management