Is knowledge management really an oxymoron? unraveling the role of organizational controls in knowledge management / Yogesh Malhotra -- Strategically-focused enterprise knowledge management / Robert J. Mockler, Dorothy G. Dologite -- Knowledge mapping: an essential part of knowledge management / Jay Liebowitz -- Knowledge management system: A case study of RDCIS laboratories / R. K. Jha, K. K. Mallik, R. N. Mukherjee -- Three problems of organizational memory information systems development / Fons Wijnhoven, Kees van Slooten -- Empirical study of knowledge and organizations / Andrew Doswell, Vivien Reid -- Facilitating sensemaking in knowledge integration within geographically dispersed Cross-Functional Teams / Thekla Rura-Polley, Ellen Baker, Igor T. Hawryszkiewycz -- Evaluating Organizational patterns for supporting business knowledge management / Danny Brash, Nikos Prekas, Georges Grosz -- ERP-based knowledge transfer / Zoonky Lee, Jinyoul Lee, Tim Sieber -- Knowledge management in U.S. federal government organizations: can it Work? / J. Judah Buchwalter -- A conceptual model of collaborative information seeking / Ric Jentzsch, Paul Prekop -- Information manager/librarian to knowledge manager: change of Role / K. Nageswara Rao, K. H. Babu -- Social and cultural barriers for knowledge databases in professional service firms / Georg Disterer -- Web-based knowledge management / Ruidong Zhang -- Innovation link between organization knowledge and customer knowledge / Helen J. Mitchell -- Implementing knowledge management: Issues for managers / Charles A. Snyder, Larry T. Wilson -- Knowledge sharing across organizational boundaries with application to distributed engineering processes / Gerd Frick, Eric Sax, Klaus D. Muller-Glaser -- Organizational learning by 'segmented networks': Breeding variations and similarities together - What is optimum? / Bishwajit Choudhary -- Client/server and the knowledge directory: A natural relationship / Stuart D. Galup, Ronald Dattero -- Informational perspective towards knowledge work: Implications for knowledge management systems / Brian Detlor -- Argumentation and knowledge-sharing / Mike Metcalfe, Samantha Grant -- Supporting knowledge creation: Combining place, community and process / Igor T. Hawryszkiewycz -- Study of knowledge benefits gained from projects: The electric utility industry Y2K project Experience / Murray E. Jennex, Joseph Weiss -- Designing organizational memory for knowledge management support in collaborative learning / Kam Hou Vat -- Getting over "knowledge is power": Incentive systems for knowledge management in business consulting companies / Harold F. O. VonKortzfleisch, Ines Mergel -- Information laws / Andrew S. Targowski -- Supporting organizational knowledge management with agents / Prashant Pai, L. L. Miller, Vasant Honavar -- Knowledge management and virtual communities / W. Jansen, G. C. A. Steenbakkers, H. P. M. Jagers -- Research model for knowledge management / Pamila Dembla, En Mao -- 'Knowledge management:' a telling oxymoron? / D. A. White, Y. M. Sutton

1. Knowledge management